Joshua Lown

In

About Me Joshua Lown @rela82me

Welcome to my corner of the internet! I’m Joshua Lown, a tech enthusiast, AI researcher, and problem-solver with a passion for innovation. With years of experience in data analytics, contact center management, and process optimization, I thrive on tackling complex challenges and turning ideas into reality.

My professional journey has led me through diverse roles, allowing me to develop expertise in workforce management, customer service optimization, and data-driven decision-making. I have a strong background in implementing new technologies and streamlining processes to enhance efficiency and productivity. Whether leading teams, refining workflows, or diving into AI and automation, I am always focused on delivering impactful solutions.

Beyond my professional work, I have a deep curiosity for programming, AI development, and network management. I enjoy experimenting with new technologies, building innovative tools, and exploring how AI can be leveraged in everyday applications. From database management to API integrations and machine learning, I’m constantly expanding my knowledge and refining my skills.

This website serves as a hub for my projects, research, and insights into the evolving world of technology. Whether you’re here to learn, collaborate, or simply explore new ideas, I hope you find value in what I share.

Feel free to explore, engage, and connect—I’d love to hear from you!

  • Analytical and adept with the art of communication

    Josh Lown is one of the most conscientious and committed employees I’ve had the pleasure of working with! He is an employee advocate and always holds true to the values of the company as well as his own values. Analytical and adept with the art of communication – Josh will do well in any role he is in.
    Tina Toro
    Supervisor – Trulieve

  • He was an exceptional manager of over 100 representatives

    Josh made a significant impact on the Customer Service department during his tenure. During his time as Customer Service Manager for SGC, he was instrumental in improving customer service quality metrics to make them more impactful. He carefully analyzed our data and identified areas where we could improve our performance, and implemented changes that had an immediate and positive impact on our customers’ experience.

    He was an exceptional manager of over 100 representatives and staff members who truly cared about his team’s success and was always available to provide guidance and support whenever we needed it.

    Overall, I highly recommend him to any company looking for a results-driven, analytical, and customer-centric leader. He left his print foot in the company and helped to shape the future of our team. It was a pleasure to work with him, and I know that he will continue to excel in whatever he does next.
    David Barakat
    Account Manager – HPI

  • Josh Lown is a talented and driven professional.

    I had the chance to work closely with him for over a year, and during that time he stood out for his strong organizational skills, technical expertise, and consistently positive attitude.

    Josh quickly moved from a Call Center Supervisor role into a Senior Workforce Management Analyst position — and it was well deserved. He’s incredibly computer-savvy, detail-oriented, and always thinking ahead to improve systems and processes. Whether it’s scheduling, reporting, or troubleshooting, Josh approaches everything with calm confidence and a team-first mindset.

    He’s friendly, supportive, and always willing to jump in and help.
    Tina Toro
    Supervisor – Trulieve

  • Josh introduced the team to the benefits of using Google Workspace and Excel to enhance productivity and workflow.

    I had the opportunity to work closely with Josh Lown during my time at The Office Gurus, where I served as Customer Service Supervisor while he was the Customer Service Manager for Superior Group of Companies. Together, we collaborated on improving quality, customer service KPIs, process optimization, and hiring strategies.

    Josh introduced the team to the benefits of using Google Workspace and Excel to enhance productivity and workflow. He was open in sharing his knowledge and ideas, which provided valuable guidance as we worked to implement changes and tools effectively.
    Marlene Melendez
    Supervisor – The Office Gurus